Next up in our T1V in 3 video series, we’ll be covering a topic that’s extremely important to T1V:the long-term success of our customers.
T1V Customer Success Manager Morgan Feldman explains the fundamentals of our Customer Success Program and why making Customer Success a priority leads to a better user experience for our T1V visual collaboration solutions.
Watch the video or read on to learn more...
Onboarding is the first stage of Customer Success. During the onboarding phase - which typically occurs during the first month of deployment - T1V’s Customer Success team will work with your organization to establish your goals.
We’ll pose questions like:
- What do you want to get out of your T1V solution?
- What does success look like for you for this technology deployment?
- How can T1V formulate a training and adoption plan that will meet your specific goals?
We’ll have an open discussion with you to determine any obstacles or challenges that you may predict with the deployment and adoption of your new technology throughout your organization.
Next up? Training and adoption.
Training and adoption will typically range from two to four months into the deployment of your T1V solution.
The key takeaway from this phase is to ensure that all of your faculty and the appropriate employees are fully trained on the new technology. The goal is to not only be able to use T1V collaboration technology, but to utilize the full feature set effectively, in order to get the most out of your investment.
Throughout the training and adoption phase, we’ll make sure that we provide the following, as needed:
- Onsite training
- Remote support
- A direct contact for questions
- Customized tools and resources for your particular T1V solution
Lastly, we’ll focus on ongoing education. The T1V Customer Success team is committed to ongoing education around new software releases or to support any changes to your initial solution.
For example, perhaps you’ve adopted a new productivity tool, and you want to integrate that experience with your T1V solution. Or maybe you’ve modified a workflow, and the way you want to use your technology has changed.
You can count on the T1V Customer Success team to make sure you have all the resources you need to get the most out of your solution.
Watch the T1V in 3 video or check out the Customer Success Webinar at t1v.com/webinars.
Check out some of our other T1V in 3 videos:
T1V in 3 | The Hybrid Meeting Room
T1V in 3 | ThinkHub Dock
T1V in 3 | ThinkHub for Architecture and Design
T1V in 3 | ThinkHub Connect MultiSite
T1V in 3 | ThinkHub + Google Workspace
T1V in 3 | Virtual Selling with ThinkHub
T1V in 3 | ThinkHub + O365
T1V in 3 | ThinkHub: Using the Group Legend to Navigate the Canvas
T1V in 3 | ThinkHub + Hardline Inputs