T1V is a visual collaboration company specializing in hybrid collaboration software for enterprise and education. The company’s ThinkHub collaboration software features BYOD (bring your own device) technology, designed to support the many devices, programs and platforms of today’s workforce. To put it in simpler terms, we’re transforming the places you work and learn for the better.
As a company, we’ve been named one of Charlotte’s Best Places to Work for the last FOUR years running. We were founded in 2008 and have 13+ years of incredible growth under our belt. We love our people, we love what we do, and we’re looking to grow our team with individuals who can match our drive and passion to empower teams to collaborate anytime, anywhere.
We are poised for very, very rapid growth in the next few years - and we’re seeking team players that can bring their positive attitude, integrity, and dedication to helping us serve our amazing customers.
That's where you come in.
Our Customer Support team becomes a critical function of the company after the initial deployment of our products and is key to ensuring longevity and happy customers. In this role, you’ll deliver critical functions such as hardware and software troubleshooting, issue resolution with a relentless sense of urgency and provide clear communication to other departments within the company.
We are looking for a team-minded individual to be a key player in the Customer Support process, delivering efficiency, agility and urgency to the way we serve our customers. The ultimate goal is to increase customer retention, and you will build meaningful relationships with customers, understand and advocate for T1V as a driver of business results. Still interested?
Work with an interdisciplinary team to solve problems and create innovative solutions
Build meaningful relationships with current and future customers
Troubleshoot and resolve technical hardware and software issues for our customers and internal teams via phone and email, monitor client systems and schedule services
Recommend and implement ways to adapt our Support Team offerings as markets and
opportunities evolve
Create, maintain, and perfect documentation of new or revised SOPs
You will work directly with our Customer Support Manager and your success at T1V will be measured by displaying the above qualities, fulfilling key responsibilities to the satisfaction of our customers and your colleagues, and pushing yourself (and the customer support department) to gain further expertise in developing the greatest visual collaboration software on the planet. (Seriously.)
Salary will be commensurate with experience. As an added perk, bonuses and stock options are awarded based on performance.
T1V is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
To apply, please email hireme@t1v.com with your resume, cover letter, and/or link to your portfolio.
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