Support

Support Contact:

T1V is available for phone and email support 8am - 10pm EST Monday - Sunday. T1V Support provides 24/7 remote monitoring of all products, offering a proactive response program should any issues arise.

Please allow ample time for T1V Support to respond to your request. If a request is made outside of regular business hours, you will be contacted by 9am the following business day. All Support requests are handled on a priority basis (emergency vs. non-emergency). An emergency is defined as a problem that immediately affects the operation of the T1V product. All other requests, such as general questions, should be made during regular business hours.

Things to know before submitting a request to T1V Support

Device ID
The problem, defined to the best of your ability (symptoms, frequency, and circumstances)
The potential source of the problem (software, hardware, or network?)
On-site contact information (please include a name and the best contact number and email address to contact)

Please note: T1V Support is available to help with any issues specifically related to T1V products. T1V Support is not intended to be a training session - if additional training is required, please contact your dealer. T1V Support does not offer support for any third party applications, programs, or operating systems.

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