FAQ

ThinkHub is a visual collaboration tool designed to help you ideate, collaborate, and innovate. By consolidating all the moving pieces of a brainstorming session, ThinkHub works with the same devices, content and software that you already use – meaning almost zero set-up time to initiate ThinkHub sessions, and more efficient and productive meetings with your peers.

ThinkHub is a large, interactive interface that houses all of the content and devices that teams work with. Just like your tablet or smartphone, you use touch gestures to navigate the digital Canvas and annotate on shared content and devices. When you’re done with a session, you can save and resume the session at a later date, or you can email your session to the entire team.

Using the T1V app, you can connect and share an unlimited number of devices to ThinkHub. Connected devices appear in the bottom right device menu on the ThinkHub Canvas, and can be dragged and dropped to the ThinkHub Canvas, where they will display as live feeds. Users can then pinch-zoom, annotate, and even TouchControl™ connected devices.

You will use the T1V app to connect devices to ThinkHub (please refer to the T1V app section for more details). T1V supports iOS, mac OS, Windows, Linux, and Android.

The ThinkHub Canvas is the digital backdrop for your ThinkHub sessions, and can expand up to 20 times the surface area of the physical touchscreen. Use touch gestures to navigate the Canvas, like pinch-zoom, swipe, and pan. The Canvas functions as a giant digital whiteboard, with the added benefit of supporting unlimited content and devices that users can share to the Canvas. You can select different background color options, and choose to turn gridlines on and off.

ThinkHub supports a wide range of touchscreen display sizes – whether running on a single panel display (1080p or 4K – 55”, 65”, 70”, 75”, 80”, 85”, 98”) all the way up to large, multipanel video walls.

You can show just about anything on the ThinkHub Canvas… With a USB drive or connection to your network drive, you can share images, videos, and PDFs. Using the built-in Web Browser, you can access and show web-based files from Google Drive, Evernote, DropBox, and more… With the T1V app, you can show any 3rd party applications running on your device – like AutoCAD, SmartDraw, Visio, 3D Renderings, and more…

ThinkHub has a built-in set of applications that are standard on all ThinkHub versions, including the interactive Canvas (whiteboarding), Note, Sketch, and Web Browser. Through the ThinkHub Web Browser, you can access and run any web-based applications, like Google Drive, DropBox, Evernote, Basecamp, Slack, and more… In addition to these built-in apps, there are several integrations that ThinkHub supports, including Microsoft Teams, Webex, and Zoom. If you work with applications like AutoCAD, Visio, 3D Renderings, and more, you can always run these applications on your device and mirror your device to the ThinkHub Canvas for group interaction. If there is a specific application you would like to see natively integrated into ThinkHub, please contact your T1V Territory Manager or let us know at hello@t1v.com.

ThinkHub supports a range of options when it comes to videoconferencing, all designed to support the systems you have in place. ThinkHub can work with hardware-based, in-room videoconferencing systems like Polycom and Cisco. ThinkHub also offers native integrations with soft codec videoconferencing applications, like Microsoft Teams, Webex, and Zoom. If there is a specific application you would like to see natively integrated into ThinkHub, please contact your T1V Territory Manager or let us know at hello@t1v.com.

Currently, ThinkHub videoconferencing is an Add-On module that is available by request. Please contact your T1V Territory Manager for pricing.

Currently, ThinkHub videoconferencing is an Add-On module that is available by request. Please contact your T1V Territory Manager for pricing.

Yes, T1V app is available as a free download to all ThinkHub users.

Yes, the whiteboarding feature is standard with ThinkHub – this is available through the ThinkHub Canvas. You have the option to change the background of the ThinkHub Canvas from default to a set of options offered in the main navigation. If you are after a truly ‘whiteboard’ look, select the whiteboard option on your theme settings.

Short answer - it depends on the touch display hardware you are running your ThinkHub software on! Most touchscreen displays will recognize stylus annotation on the ThinkHub Canvas - work with your T1V Territory Manager to confirm. 

No, you can opt to use your finger to touch and control the Canvas, or you can use a stylus – whichever you prefer.

ThinkHub does not have to be online to work, but certain features within ThinkHub do require an internet connection, like Web Browser, calendar integration (your ability to see meetings scheduled on the ThinkHub display’s idle screen), automatic software updates, the ability to use any app integrations (like MS Teams or WebEx), and remote support from the T1V Support team. Additionally, you’d lose access to T1V app, meaning no remote participants could join the session. You can, however, use T1V app Direct Mode to share devices to ThinkHub if you are on the same subnet as ThinkHub, even if there is no connection to the internet.

T1V releases regular ThinkHub software updates. To update your software, simply contact T1V Support at support@t1v.com to let them know you would like the latest software release. They can push the update at night, ensuring that your ThinkHub rooms run uninterrupted during working hours.

ThinkHub software is updated regularly. These releases are free and available to all ThinkHub customers.

Yes, ThinkHub is designed to support ADA (American Disability Act) specifications. As such, ThinkHub can run audio for the visually impaired to help them navigate the interface. This is a configuration that is available upon request.

ThinkHub is a multitouch, multiuser application. By design, ThinkHub can support unlimited users. However, depending on how many touchpoints are supported by your touch display, you may run into some constraints. We recommend at least 12 touchpoints.

Yes – using T1V app, you can access, control, and add content to ThinkHub Canvases from your personal devices. 

Yes – using T1V app, you can view ThinkHub sessions from anywhere in the world, even if you are on a different network.

Yes –  ThinkHub MultiSite enables real time, canvas-to-canvas communication. Anything that appears or happens on one Canvas will be mirrored on the other MultiSite Canvas. Currently, ThinkHub MultiSite supports up to 10 locations for remote collaboration sessions. ThinkHub MultiSite is an add-on module. Please contact your T1V Territory Manager for pricing.

Currently, ThinkHub MultiSite supports up to 10 locations for remote collaboration sessions. ThinkHub MultiSite is an add-on module. Please contact your T1V Territory Manager for pricing.

Yes, this is a feature we call TouchControl™. TouchControl is a feature within T1V app that allows you to control your connected device from the ThinkHub Canvas. This is particularly useful to advance slides in a presentation, make edits to documents in a working session, or access 3rd party applications running on your device, like AutoCAD.

Yes – using the T1V app, you can send notes that you type from the convenience of your personal device directly to the ThinkHub Canvas.

Yes – using the T1V app, you can send files, including Notes, URLs, and image or video files, from your personal device directly to the ThinkHub Canvas to share with your team. Team members can then download, email, or print those shared files from the Canvas. This is a great way to share files amongst teams.

Yes – using the T1V app, you can download files to your laptop from the ThinkHub Canvas. You can also download the entire ThinkHub session, too.

No – T1V app allows you to connect to ThinkHub regardless of your location. T1V app supports remote participants on the same network or any network around the world (even a mobile network, if you’re on the move!).

T1V app is free to all ThinkHub and T1V Hub users. This even includes site visitors or guests who would like to share content.

T1V app is updated frequently – when you open the T1V app, you’ll receive a notification when an update is available. You can choose to update at that moment, or T1V will automatically update itself once the app is closed and reopened.

T1V app runs on laptops, tablets, and smartphones across iOS, mac OS, Windows, Android, and Linux operating systems.

T1V requires about 150MB on your computer; about 50MB for iOS.

No – T1V app is available to all users.

No – using T1V app, you can use any network to connect to ThinkHub or T1V Hub devices. T1V supports two network modes – Direct Mode (when your device and the ThinkHub device are on the same network) and World Mode (when your device and the ThinkHub device are on different networks).

No – you can only connect to one ThinkHub at a time. If you are in a ThinkHub MultiSite session, however, your device will be mirrored to all connected ThinkHubs.

Yes – in T1V app, you have the option to share your entire device screen, or just select a single window to share. This means you can multitask in the background as needed.

Yes – using T1V app, you can install audio support so that audio plays through the ThinkHub / T1V Hub device instead of your own. Currently audio is supported across mac OS, Windows, and iOS.