T1V’s Customer Success team has a very straightforward mission: to ensure the long-term success of T1V customers. Because T1V visual collaboration software operates on a SaaS model, our team has made it a priority to work directly with the customer to establish goals, drive adoption, and provide ongoing education to ensure our customers are getting the most out of their T1V experience. This has become one of the things that sets T1V apart in the industry.
Our Customer Success team operates across three key pillars:
The first weeks following deployment are critical to long term success. T1V Customer Success works with the customer to establish the customer’s expectations and goals. These goals help the team to define a training and adoption schedule, along with outlining key metrics the team will use to measure success.
Training + Adoption
Training is an essential part of the Customer Success team’s role in driving adoption. In this stage of the project, Customer Success will work with the customer to develop a training schedule and map out key adoption targets. This will include anything from key feature demos, to in-depth customer workflows. Think of this as your dedicated lesson in best practices in using T1V software.
Ongoing education is where you’ll continue to see value from the Customer Success team well past the point of deployment. You’ll learn how to navigate key resources, from the T1V Academy to the T1V Community User Group, and you’ll have access to a library of videos, user guides, and how-to’s. This is where you will grow with the T1V software as we continually release software updates and new features throughout the lifecycle of the product.
For additional insight into how T1V Customer Success can set your organization up for success, attend our upcoming webinar.